Self Service Password Reset

Self Service Password Reset

There are two options to reset password from Microsoft Office 365.

Option 1 – Password reset while still being able to Log into account

  1. Login to Microsoft Office 365 (outlook.office365.com) using your Email address.
  2. Click Account Manager icon in top right corner shown as initials of name.
  3. Select View account link from dropdown.
  4. Click CHANGE PASSWORD link from Password box.

            
      5. Enter Old Password and Create New Password then Confirm New Password on Change password page.
      6. Click Submit button

            

Option 2 – Password reset while having no access to account

  1. Login to Microsoft Office 365 (outlook.office365.com) using your Email address.
  2. Click Forgot my password link on Login page.

            
      3. Enter Email Address or Username under Email or Username field.      
      4. Enter Captcha verification code.      
      5. Click Next button.

            
      6. Select preferred contact method for Multifactor Authentication (MFA).

A.      Text my mobile phone

B.      Call my mobile phone

 

A.      Text My Mobile Phone

        a.1. Select Text My Mobile Phone contact method.

        a.2. Enter Mobile Phone Number on Enter your mobile phone number field.

        a.3. Click Text button.

                              

B.      Call My Mobile Phone

        b.1. Select Call My Mobile Phone contact method.

        b.2. Enter Mobile Phone Number on Enter your mobile phone number field.

        b.3. Click Call button.

 

                                
      7. Provide new password on Enter New Password and Confirm New Password fields.      
            Note: Password should be Minimum of 12 characters containing alphanumeric, symbols, uppercase and lowercase letters.
      8. Click Finish button.

            
      9. Prompt message will appear regarding the completion of Password Reset.

             

      10.   Password Reset Notification will be sent to Phoenix Email Address.